Have a question about WL Alert, your station setup, your plan, or SMS compatibility on your network? We are here to help. Send us a message and we will get back to you promptly.

We Would Love to Hear From You

Whether you are a first-time visitor trying to understand if WL Alert works with your Davis station, an existing user with a technical question, or someone who wants to discuss a custom plan before signing up — every message is welcome and every inquiry gets a personal response.

There is no support ticket queue, no automated reply telling you to check the FAQ, and no waiting days for an answer. We read every message and respond as quickly as we can.

Send Us a Message

Fill out the form below with as much detail as you can. The more context you give us, the faster and more useful our response will be.

What Can We Help You With?

Not sure what to ask or how to frame your message? Here are the most common reasons people reach out to WL Alert — and what to include so we can help you faster.

Station Compatibility Check

Want to confirm WL Alert works with your specific Davis station and WeatherLink setup before signing up? Send us your station model and let us know which WeatherLink plan you are on. We will confirm compatibility and walk you through what to expect during setup.

SMS Network Compatibility

Not sure if WL Alert’s SMS gateway supports your mobile network — especially if you are outside the Philippines? Send us your country and mobile carrier and we will check delivery compatibility for your network before you commit to a paid plan.

Technical Support

• Experiencing an issue with your alert rules, API connection, SMS delivery, or account settings? Include the following in your message so we can investigate quickly:Your registered email address or account username
• The name of the station and rule affected
• A description of what happened and what you expected to happen
• The approximate date and time the issue occurred
• Any error messages you saw — a screenshot is always helpful

Custom Plan or Pricing Negotiation

The standard pricing tiers on our Plans page are designed to cover most use cases — but we know they do not fit everyone. If you are a school, a community farm, an agricultural cooperative, a research institution, or an organization with a specific budget or operational need, reach out before deciding WL Alert is not for you.

We are open to negotiation. We are open to a custom quote. We would rather find a plan that genuinely works for both sides than lose a user over a pricing mismatch. Tell us about your setup, your station count, and what you need — and we will work something out.

Feature Request or Feedback

Have an idea that would make WL Alert more useful for your operation? Noticed something that could work better? We genuinely want to hear it. User feedback directly shapes what gets built next on the platform. Be as specific as possible — the more detail you give us, the better we can evaluate and prioritize the request.

Bug Report

Found something that is not working as expected? Please report it. Include what you were doing when the issue occurred, what you expected to happen, and what actually happened instead. Screenshots and screen recordings are extremely helpful. Every bug report is investigated and tracked.

Partnership or Business Inquiry

Interested in a reseller arrangement, an integration partnership, or a business-to-business discussion about deploying WL Alert across a larger operation or client base? Use the contact form and select Partnership or Business Inquiry as your subject. We will route your message to the right person and follow up promptly.

When to Expect a Response

We aim to respond to all messages within one business day. During periods of high volume, responses may take up to two business days. Technical support issues and billing concerns are treated as priority and responded to as quickly as possible.

When you send a message, you will receive an automatic confirmation that your inquiry has been received. If you do not see it within a few minutes, check your spam or junk folder and add our address to your safe senders list.

Looking for a Quick Answer?

Some questions are answered faster through our existing resources. Before sending a message, you might find what you need here:

• FAQ Page — answers to the most common questions about setup, SMS, plans, credits, and troubleshooting
• Alerts Page — full explanation of how WL Alert works, what triggers alerts, and how delivery works
• Pricing Page — complete breakdown of all plans, credit allowances, polling frequencies, and add-on packs
• Changelog — latest platform updates, recent fixes, and upcoming features

If you still need to reach us after checking those pages — the form above is the fastest way to get a direct answer.

Where We Are Based

WL Alert is operated from the Philippines. Our primary focus is serving Davis WeatherLink users across the Philippine archipelago, though we support users internationally. All communication is handled in English.

Business hours are Monday to Friday, 9:00 AM to 6:00 PM Philippine Standard Time (PST, UTC+8). Messages received outside business hours are answered on the next business day.